Europe’s BASOPS transport director gives PCS professional tips for the summer tide – DVIDS | Gmx Pharm

KAISERSLAUTERN, Germany — The summer PCS season is in full swing, and according to Europe’s top transport official, there are plenty of resources for people planning their next permanent relocation — the top two being Military OneSource and the Army PCS Move app.

Bobby Hardaway is the Director of Base Support Operations Transportation Division, 405th Army Field Support Brigade. He and his team handle all transportation in Europe – from contract oversight for 16 CWT SATO travel agencies across the continent, to managing inbound and outbound household goods shipments to and from Europe, to providing back-office support functions for shipping from personal property and official travel, quality control services and disciplinary action for army communities in Belgium, Germany, Italy, Poland, the Netherlands and more — Hardaway said they’re doing it all.

Hardaway says they go to Military OneSource as soon as a service member receives his or her PCS orders. That’s where the personal property defense system is housed, he said.

“They’ll find a treasure trove of information there on how to prepare for their upcoming PCS move,” Hardaway said, “and just as helpful is the Army PCS Move app, which can be used on Android devices or iPhones. Download the app for essential PCS information as well as helpful videos on how to prepare for your PCS move.”

The landing page for PCs and military relocations on Military OneSource is at For personalized PCS support from Military OneSource, call 800-342-9647.

The Army PCS Move app helps educate and inform Soldiers, families and civilians about PCS moves, which can be stressful if not properly prepared, but when equipped with the Army PCS Move app, PCS moves can Season and move less challenging the app site. Download the Army PCS Move app for free from the Google Play Store at or the Apple App Store at

Hardaway also said it’s important that service members schedule an appointment with their transportation office in their community immediately after receiving their PCS orders.

“Many people are under the impression that they need a copy of their leave form or release papers to make an appointment with the Department of Transportation, but all they really need is their direction to make an appointment with the Personal Property Processing Office in their community,” Hardaway said.

Jack Seymour is Transport Assistant at BASOPS Transport in Kaiserslautern. He moved about 10 times in 20 years while serving on active duty in the military, he said.

“The Soldiers and their families are very busy, and many things happen during their PCS moves,” Seymour said. “It’s a lot easier when you have someone to help with the process. The entire transport team is always there to help – the consultants, quality control specialists and people like me.”

Another concern Hardaway and his team are aware of this summer is the unreliability of air travel and the possibility of being stranded.

“My recommendation is that the service member and family maintain constant contact with their appropriate SATO office in the event of flight postponements or cancellations,” Hardaway said. “Keep in touch with SATO on schedule changes and last flights.”

When the CWT SATO office is closed due to non-business hours, service members and their families can obtain emergency assistance by calling 866-576-4635 in the US, 0800-826-8960 in Germany, 800-870813 in Italy trip received. 0800-72775 in Belgium, 0800-0224413 in the Netherlands and 0500-893643 in the UK. For a full list of contact numbers, see For more information on CWT SATO travel, visit the CWT SATO official website at

To check the Patriot Express flight schedule at Ramstein Air Base or other flights arriving and departing from Ramstein, as well as useful travel information and quick links, visit the Ramstein Air Base Passenger Terminal Landing Page at AMC-Travel-Site/Terminals/EUCOM-Terminals/Ramstein-AB-Passenger-Terminal/.

Moving with pets comes with a whole new set of challenges, Hardaway said, but once again Military OneSource is providing plenty of information and resources to help. According to Military OneSource, having pets can add another layer of complexity to preparing for a military relocation, especially when moving abroad. Learn more by visiting the Moving with Pets home page at

With its consolidated Personal Property Shipping Office and Official Travel Division, BASOPS Trans is a field operation under the 405th AFSB that provides back office support functions for personal property shipping, official travel services, and quality control disciplinary action for Army communities in Europe.

The 405th AFSB is attached to the US Army Sustainment Command and under the operational control of the 21st Theater Sustainment Command, US Army Europe and Africa. Headquartered in Kaiserslautern, Germany, the brigade provides material business support to U.S. forces throughout Europe and Africa – providing logistics to sustain the theater; synchronize procurement, logistics and technology; and utilizing the US Army’s Material Company in support of joint forces. For more information on the 405th AFSB, please visit the official website at and the official Facebook website at

Date of recording: 04/08/2022
Release Date: 04/08/2022 04:23
Story ID: 426491

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